A MESSAGE REGARDING THE CORONAVIRUS (COVID-19) AND YOUR TREATMENT AT JONES BEHAVIORAL HEALTH, INC.
In light of the recent Coronavirus (COVID-19) outbreak, we are offering Telemedicine Services (“tele-therapy sessions”) to all of our clients who feel that they need to stay home. All of us here at Jones Behavioral Health, Inc. agree that our Client’s safety and health is paramount, so we are inviting all of you to join the platform TheraNest.
As the CDC has instructed, we must be vigilant in our efforts to contain this virus. This type of therapy will enable us to continue our routine sessions without putting one another at risk. Our HIPPA-compliant platform, TheraNest, maintains the same strict code of confidentiality as we do in the office. Not only that, but TheraNest works on any device, as long as you have an internet connection (data/wifi/cable).
We will be sending out individual invites for you to sign up for Kareo’s Patient Portal. When you sign up, you will be able to view your treatment records, make a payment directly to the office and access the encypted messages we will be sending to you regarding your teletherapy sessions. In these messages, you will be sent a link that will take you directly to the webpage where your sessoin will be. There is no other sign-up needed past the Patient Portal. You do not have to join TheraNest, only go to the link to attend your session.
If you feel that we do not have your correct email address or mobile phone number on file, please call us at (706) 364-3209 to update your information.
Please read more about the Kareo Patient Portal and Payment Portal here:
If you are unable to join the Patient Portal, you are welcome to call the office before your scheduled session and pay over the phone. This method is also confidential and we will be manually adding your payment method to our system at that time. This method of payment will be used in the future for your Teletherapy Sessions and you will need to sign the Credt/Debit Authorization for either in-office or by submitting the form after it has been emailed to you before the Teletherapy Sessions start. We must have a verified payment method on file for you for these sessions. You can also have multiple payment methods on file if you would like to let us know which method to bill at the time of your session.
As a reminder, No-show fees of $50.00 will still apply to appointments cancelled within a 24-hour window before the session is set to begin.
During this time, please do not come to the office if you are sick. This not only helps you by keeping you safe while your immunity is low, but it keeps our staff safe, as well.
Take care of yourselves and we look forward meeting with all of you on the web!
To learn more about how TheraNest works and how to prepare your device for the sessions, please go to our Teletherapy page or visit TheraNest.